RC
Ruan C

1 reviews | Active since Jun 2009

03 May 2015, 11:43

USELESS

Issue 1: I have been trying to move my debit order date for my trusts home loan account for the past 3 months. I called in to move the date to the 5th of each month because my tenant only pays me on the 1st of the month and by that time the debit order has already gone off. This is costing me R115 a month on charges because of this. They told me I should go in to the branch to do that because they have to swipe my card. When I eventually got to a bank they told me at the branch that they cant do it there I need to send a letter to the home loans department. <br> <br> Issue 2: Because I never received my bank statements i had to request historic statements from them. They lady that requested it told me the charges is R21 per page. SB took R700 on charges on a PureSave account for 14 pages, that contains 1 transaction per page @R50 pp. On the Cheque account the took R350 and there is a months transactions missing between 2 consecutive statements, the closing balance and the open balance does not match. Up until today i have still not heard anything about the missing transactions. <br> <br> Issue 3: My SB app is still not working after 6 months of loging calls, I gave up and deleted the app USELESS

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Replies (1)
Standard Bank
Standard Bank's reply06 May 2015, 08:16
Official
Hello ruan0071,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,