USELESS!! 😡

I just had the worst experience ever with Standard Bank!!!

On the 18th of February this year 2026, my account was hacked and all the funds in my account were taken immediately after I had gotten paid. The next day I went to the branch in and lodged a claim for my money. I was asked to complete dispute documents and also do an affidavit at the local police station, which I did, and had to wait 42 days for the case to be investigated. During the time I waited, there was no communication as to how the investigation was going so far, where as I was told a representative will be in touch with me during the course of the investigation.

Today is the 29th of April and I went to the bank, seeing that the 42 days have passed 5 days ago and there has not been any communication. After being given the run around by various departments over the phone for almost an hour, the investigation team then tells me that they only received the documents I sent today (documents I sent on the 19th February). And that only now they will be able to help me.

I was assured that someone from the investigation team will contact me before close of business today. I just received a call now from them, telling me that “I created but never used a digital card linked to my account in 2021.” Of which I have no knowledge of. They further went on to tell me that “the digital card was linked to my email address and that the OTP was at the time my money was ****** was confirmed on a foreign device and that seeing that they are unable to recover the funds taken from my account, but a goodwill amount of R1000 will be reimbursed to me as I have been a client for a long time”

Tell me how that makes sense??? As an FSP Standard Bank is extremely ***********, irresponsible, not willing to take accountability and overall disgraceful.

If clients money is not insured by the company, alot of people are going to fall victim to this **** just as I have, and with no assurances. Sies! I have put up with the untrained and ill informed customer service offered by bank staff for a very long time and now this happens!! It is extremely dissatisfying and highly disappointing to have experienced this after banking with Standard Bank for over a decade! I would never recommend anyone to bank with this institution. YOUR MONEY IS NOT SAFE AND IS NOT INSURED!!!! All I know is that Im closing my accounts with them and would never advise anyone to bank with this bank.