USELESS
I find it extremely disappointing that despite lodging a formal complaint and explaining the urgency of my situation, my concerns have been ignored. The continued delay in resolving this matter and the lack of communication are unacceptable.
I have already visited the branch and provided the information available to me. However, I am still being denied access to my funds due to a request for an old passport that is no longer in my possession. I have requested an alternative verification process, yet no assistance has been provided.
I hereby demand an urgent response and a clear resolution timeline. If I do not receive feedback within 48 hours, I will escalate this matter to the relevant banking authorities and the Ombudsman for Banking Services.
I trust that Standard Bank will treat this matter with the seriousness it deserves and provide a prompt resolution.
Mamatlaselo Lekau
Contact Number: ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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