USELESS

I need a surety letter from Standard Bank for the NHBRC, I need to fax the instruction through to home loans on ***which was done the 24 July 2015. I have phoned every day ***) on the hour to speak to someone to give me feedback. I have been sent from pillar to post. I eventually got to speak to a team leader yesterday (Tuesday, 04 August 2015) called Eden Finn but he also never ever returns any calls and when I phone to speak to him he is always on a so called call. I have twenty one days since the 24 July 2015 to submit this letter to the NHBRC without this letter I will not be able to get the NHBRC stamp in order to start accessing our bond. I am shocked by the level of service I have received from Standard Bank!!! The turn around time for this letter is 24 hours - apparently?? This has almost taken two weeks and STILL no resolution!!!