CF
Chantel F

1 reviews | Active since Nov 2020

03 Jan 2021, 12:59

Use another bank

Standard bank investigation concluded that I had compromised my own account, that is why funds were removed from my account and the bank will not be reimbursing me. This is after I sent an email to find out if the link I had gone through was compromised, they responded the following day and the damage was already done. None of what I questioned was responded to yet a conclusion was reached. Standard bank has the worst security safety controls, most delayed and unprofessional service I've ever experience. Extremely disheartening, I would never recommend that bank to anyone.

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Replies (1)
Standard Bank
Standard Bank's reply04 Jan 2021, 00:56
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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