Urgent: Unresolved ***** Case & Delayed Assistance

I am disappointed and extremely stressed with the handling of my ***** case by Standard Bank.

My card was hacked and *****ulent transactions were made on my account last week already. I reported this immediately and followed all the required procedures and although I got good assistance on closing my account, the resolution process has been painfully slow with very little feedback or urgency shown. Everyday I get the same generalized messaged saying it is a priority and they are waiting for transactions to clear...but it has been a week of no money and no account.

This situation has left me without access to my funds and has caused unnecessary stress and inconvenience. I have not received clear communication or timelines regarding my case, since the time is already a week. I work a full-time job in a classroom where I cannot just pick up the phone whenever I want. I was also promised a new card and nothing has been said about that, either.

As a long-standing Standard Bank client, I expected far better service with communication and time urgency—especially in a *****-related matter where time is critical.

I am urgently requesting that my ***** case be prioritised, resolved, and that proper communication be provided going forward.