URGENT!!! reversal of amount

i reversed a payment on saturday morning and i was told that it would reflect on my account latest by Tuesday. to date it hasnt been reversed. may you please have this sorted ASAP. PLEASE<br> <br> And also sometime ago i wanted to change from student achiever account to the normal account and open a savings account, i filled out all the documents (twice) and this hasnt been actioned. please assist me in this regard. <br> <br> thanks