URGENT RESPONSE REQUIRED FROM MANAGEMENT

NOBODY CAN GIVE ME AN ANSWER! I HAVE COMPLAINED HERE AND CALLED THEM FOUR TIMES AND EACH TIME GET SHUNTED FROM DEPARTMENT TO DEPARTMENT AND EVENTUALLY THE PHONE CUTS OUT FROM HOLDING SO LONG!!!!!

FOR MY PRIOR COMPLAINT I GOT A FEW CALLS AND EVEN AN SMS APOLOGISING IT'S TAKING SO LONG. I CALL EACH DEPARTMENT AND GET NOTHING.

I AM TOLD BY UCOUNT THAT MY ACCOUNTS ARE IN ARREARS SO I LOSE POINTS, HOMELOAN TELLS ME MY ACCOUNT IS NOT IN ARREARS - PLEASE COULD I DEAL WITH A PERSON WITH SOME KNOWLEDGE ABOUT HOW YOUR BUSINESS WORKS???

HORRIBLE WAY TO TREAT A CLIENT THAT'S BEEN WITH YOUR BANK FOR OVER 20 YEARS!!!!