rJ
rainer J
1 reviews | Active since Mar 2009
31 Jan 2024, 11:21
URGENT Resolution Needed for Unauthorised Transaction
Hi Standard Bank,
I'm concerned about my 84-year-old dad's account – over R30,000 disappeared in October '23, and he thinks it's a security breach on your side. He does not use online or cellphone banking, never has and he has his cards..always has.
I need an urgent update on the investigation and reimbur*****t status. He's in debt now, and we need a fix ASAP. Contact me or my Dad directly... Thanks, Rainer Jadischke
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
31 Jan 2024, 11:34Dear Jadischke
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jan 2024, 11:34
Official
Dear Jadischke
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Feb 2024, 11:31Dear Mr Jadischke
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Feb 2024, 11:31
Official
Dear Mr Jadischke
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Feb 2024, 11:35Dear Mr Jadischke
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Feb 2024, 11:35
Official
Dear Mr Jadischke
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Feb 2024, 13:41Dear Mr Jadischke
Our team tried calling you but was unable.
Tell us when would be the best to reach you, please.
Eager to hear your thoughts.
.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you but was unable.
Tell us when would be the best to reach you, please.
Eager to hear your thoughts.
.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2024, 13:41
Official
Dear Mr Jadischke
Our team tried calling you but was unable.
Tell us when would be the best to reach you, please.
Eager to hear your thoughts.
.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you but was unable.
Tell us when would be the best to reach you, please.
Eager to hear your thoughts.
.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 Feb 2024, 06:38Dear Rainer
We hope you're well.
We made three attempts to reach our customer on his mobile and sadly could not get hold of him.
We have sent an email so that he can reach out to us at his convenience.
In the meantime, we will be closing the matter but we do hope he will contact us if he still needs any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach our customer on his mobile and sadly could not get hold of him.
We have sent an email so that he can reach out to us at his convenience.
In the meantime, we will be closing the matter but we do hope he will contact us if he still needs any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply08 Feb 2024, 06:38
Official
Dear Rainer
We hope you're well.
We made three attempts to reach our customer on his mobile and sadly could not get hold of him.
We have sent an email so that he can reach out to us at his convenience.
In the meantime, we will be closing the matter but we do hope he will contact us if he still needs any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach our customer on his mobile and sadly could not get hold of him.
We have sent an email so that he can reach out to us at his convenience.
In the meantime, we will be closing the matter but we do hope he will contact us if he still needs any assistance.
Kindest regards
Standard Bank Social Media Team
***
rJ
rainer J's updateReviewer Update
12 Feb 2024, 14:49Dear Standard bank… my sincerest apologies for posting the review without knowing the full story. It has come to my attention through your ***** report that my stepmother was the culprit, sending my father and you on a wild goose chase while she was in fact the one who willfully transferred R46500 to some get rich quick **** and lying about it for months.
Very embarrassing to say the least.
Once again on behalf of my Dad and my self , our deepest apologies.
Kind regards
Very embarrassing to say the least.
Once again on behalf of my Dad and my self , our deepest apologies.
Kind regards
rJ
rainer J's update12 Feb 2024, 14:49
Reviewer Update
Dear Standard bank… my sincerest apologies for posting the review without knowing the full story. It has come to my attention through your ***** report that my stepmother was the culprit, sending my father and you on a wild goose chase while she was in fact the one who willfully transferred R46500 to some get rich quick **** and lying about it for months.
Very embarrassing to say the least.
Once again on behalf of my Dad and my self , our deepest apologies.
Kind regards
Very embarrassing to say the least.
Once again on behalf of my Dad and my self , our deepest apologies.
Kind regards