1 reviews | Active since Jun 2026
Urgent Request to Update Loan Account Status and Credit Bureau Records
Good day, I trust you are well. I settled my Standard Bank Revolving Credit Loan in full on 26 March 2026. Following the settlement, I submitted all the relevant documentation and requested that my credit bureau records be updated accordingly. However, I have now received correspondence regarding changes to the interest rates on this loan account, despite the account having been fully settled. This indicates that your records may not have been updated correctly. I kindly request that you urgently update your system to reflect that the account has been settled and ensure that the relevant credit bureaus are notified so that my credit profile can be updated accordingly. Please confirm once the necessary updates have been made and provide me with an expected timeframe for the credit bureau records to be corrected. I have previously provided the relevant supporting documents and can resend them if required. Your urgent attention to this matter will be greatly appreciated. Kind regards,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly check your email, as we have sent you the outcome of your complaint.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly check your email, as we have sent you the outcome of your complaint.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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