VJ
VA J
1 reviews | Active since Jan 2026
28 Jan 2026, 14:41
Urgent Request for Immediat Closure of Credit Card
I have asked Standard bank to close my credit card since October 2025, but despite paying all charges the account remains open and keep billing me. My emails go unanswered and the call centre leaves me on hold with no call backs. This is unacceptable and taking peoples money for cards not being used. I URGENTLY REQUEST THE CLOSURE OF THIS CARD WITH IMMEDIATE EFFECT!!!. All outstanding balances are settled.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
28 Jan 2026, 14:53Dear Vanilda,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jan 2026, 14:53
Official
Dear Vanilda,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
VJ
VA J's updateReviewer Update
31 Jan 2026, 08:29i have not been contacted and do not close the request you know for a fact that i want the card closed and stop taking my money. my cellphone number is ***. I cannot believe that you could not the use my email address. Please you need to improve your Credit Card customer care.
VJ
VA J's update31 Jan 2026, 08:29
Reviewer Update
i have not been contacted and do not close the request you know for a fact that i want the card closed and stop taking my money. my cellphone number is ***. I cannot believe that you could not the use my email address. Please you need to improve your Credit Card customer care.
VJ
VA J's updateReviewer Update
31 Jan 2026, 08:37You know for a fact that the Branch staff cannot assist with credit card queries or closure. We get told that we have to contact you telephonically and can use the telephones in the bank......Your service is very BAD!!!. my email ***. i expect a response urgently
VJ
VA J's update31 Jan 2026, 08:37
Reviewer Update
You know for a fact that the Branch staff cannot assist with credit card queries or closure. We get told that we have to contact you telephonically and can use the telephones in the bank......Your service is very BAD!!!. my email ***. i expect a response urgently
VJ
VA J's updateReviewer Update
31 Jan 2026, 21:38You're really testing my patience. I did not receive any calls. Why do you not leave a voice message. Or why do you need to call all you must do is cancel the card!!!
VJ
VA J's update31 Jan 2026, 21:38
Reviewer Update
You're really testing my patience. I did not receive any calls. Why do you not leave a voice message. Or why do you need to call all you must do is cancel the card!!!
VJ
VA J's updateReviewer Update
02 Feb 2026, 10:03*** i have been receiving calls without any problems in am available all day, every day
VJ
VA J's update02 Feb 2026, 10:03
Reviewer Update
*** i have been receiving calls without any problems in am available all day, every day