Urgent refund of money paid into the VAF account

on the 29/2 i paid money incorrectly in the STD Bank VAF Account, i contacted my bank and was advised that as the payment was done on the Internet to a public recipient they could not reverse it, and that i would have to take it up with Standard Bank, which i did, this is where the nightmare began! I called in and spoke to a consultant, who then asked me to email my proof of payment, which i gladly did, after explaining to them that i need the money urgently reversed as i was going on holiday shortly.From there on it was email after email and NO JOY!, i was thereafter told to rather go into the branch and they will assist, the consultant tried to help and even called the VAF's dept, who advised they need just 1 business day to process and the funds will be returned to my FNB account.3 business days have passed and nothing, called again this morning, and absolutely nothing has been done!! I need my funds in my account TODAY!