Urgent, need payment back!

9 March2015, the amount of R3000,00, was withdrawn from the Standard Bank ATM Rietfontein (STDACi41). The amount of R3000,00 was taken of the account, becvause I did receive the sms, befor the money was paid, the monitor said that there was an error. I did phone, while standing at the ATM, ***, and report the situation. The lady who did assist me told me, that the money would be paid back in 24hr. On the 16March2015, I did phone again, and they told me, that the money would be paid back by the 20March2015. Since then, I was at my branch Standard Bank Hartbee****rt, were the manager is trying to help me, by getting the money back from Standard Bank. I have been at the Standard Bank Hartbee****rt in total 4 times, I have been calling the custumer services of Standard Bank in total of 12 times. Every time, its a new reference number and they are looking at the situation, but no money. Am I putting my money into a *****fs pocket? This is the bank that I am using for the last 7 years for my small business, financial business. My business need its R3000,00 back, urgently. I am spending so many time and money, just to get my business ****** money back.