MM
Mamphore M

1 reviews | Active since Feb 2025

19 Feb 2025, 11:50

URGENT NEED OF FUNDS!!!

I app**** for a personal loan at the Alex Mall branch yesterday,I was assisted by a consultant by the name of Advisor Diale.I provided all the relevant docs & was informed that my application was approved.She verified all my docs & confirmed that my latest payslip for the week ending 12/02 is outstanding & if I can't provide it the application will be delayed.I tried to request my payslip from our HR payroll dept,but they informed me that our payslips are delayed by 1 week,so thus meaning it will only be available this coming Friday.I won't be able to wait so long for the loan to be finalised,as I'm in dire need of funds asap as I need the loan for an urgent emergency.Kindly confirm if there is anything I can do to speed up the payout of loan,I have provided the consultant with 12 payslips as I'm a weekly earner,so she informed me that the latest payslip is also required.Help me out please!!!

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Replies (16)
Standard Bank
Standard Bank's reply19 Feb 2025, 11:53
Official
Dear Mamp**** M, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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MM
Mamphore M's update19 Feb 2025, 12:34
Reviewer Update
Thank you for your response,I will anxiously await further updates on the progress of my loan application.
MM
Mamphore M's update19 Feb 2025, 12:36
Reviewer Update
Thank you for your response,I will anxiously await further updates on the progress of my loan application.
MM
Mamphore M's update19 Feb 2025, 17:40
Reviewer Update
I did receive call & was informed that I will get an outcome on my application during the course of tomorrow.Are you able to confirm if my application approved,cause I'm confused & this due to the consultant telling me in the branch that I've been approved,but now it seems like the application is still under review???
Standard Bank
Standard Bank's reply20 Feb 2025, 10:57
Official
Dear Mamp**** M,

We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 
Should you need any further assistance, please don’t hesitate to reach out to us. 

Wishing you a lovely day further.

Kindest regards,
Standard Bank Hello Peter Team 
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MM
Mamphore M's update20 Feb 2025, 11:39
Reviewer Update
Thank you very much for your assistance,I received a call from the branch this morning.They won't be able to finalise my application,without my last payslip for last week.So I've requested from our HR again,hopefully I can get it sorted today or latest by tomorrow
MM
Mamphore M's update21 Feb 2025, 09:51
Reviewer Update
I've submitted all the requested docs yesterday,kindly assist with the speedy processing & finalizing of my personal loan application.I need funds urgently,this application has been ongoing for almost a whole week.
Standard Bank
Standard Bank's reply21 Feb 2025, 10:19
Official
Dear Mamp****

Our team will follow up and provide you with feedback.

Please be on the look out for our feedback.

Thank you 

Kindest regards,
Standard Bank Hello Peter Team 
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MM
Mamphore M's update21 Feb 2025, 13:54
Reviewer Update
Kindly confirm if there is any progress on my loan progress,I called the consultant earlier on & she confirmed that employment confirmation is still outstanding.Just wanna find out how long this process will take?
MM
Mamphore M's update21 Feb 2025, 15:27
Reviewer Update
Will highly appreciate it,cause I'm not getting any correspondence from the branch
Standard Bank
Standard Bank's reply21 Feb 2025, 15:41
Official
Thank you Mamp****.
MM
Mamphore M's update22 Feb 2025, 09:23
Reviewer Update
Good morning,I'm not happy with the service I'm getting from the Alex Mall branch in particular the consultant Advisor Diale,she doesn't give me any updates either via a courtesy call or email correspondence.I need to know if my application is still active or declined,so that I can approach another bank for assistance😡😡😡😡😡😡😡
MM
Mamphore M's update22 Feb 2025, 10:45
Reviewer Update
Any update???
MM
Mamphore M's update24 Feb 2025, 07:33
Reviewer Update
Good day,

Kindly provide update on the progress of my application that I started early last week,I don't think that it takes so long to confirm my employment????

Your urgent response will be highly appreciated,as I have to make a decision today whether I need to approach another bank for credit.

As previously informed I'm unfortunately in urgent need of funds,but it seems like the bank is busy dragging their feet when it comes to finalising my application🤷♂️

Hopefully I will get a favorable response from your side & we can conclude this application today.

Warm regards
MM
Mamphore M's update24 Feb 2025, 13:33
Reviewer Update
Still no updates???
Standard Bank
Standard Bank's reply24 Feb 2025, 13:52
Official
Dear Mamp****

We have followed up on this matter with our team.

We will be in touch with further feedback.

Have a great day further.

Kindest regards, 
Standard Bank Hello Peter Team 
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