!!!! Urgent Matter !!!!

!!! Standard Bank !!!

Urgent assistance needed, we have been clients for Standard Bank for 15 years and are extremely disappointed with the lack of assistance that is currently receiving.

We have an overdraft facility and are trying to do the responsible thing by paying it off. However the repayment amount set by the bank is to high for us to manage and we have been requesting a reduction and a structured repayment plan.

Unfortunately, our assigned banker has not assisted us at all. We have made various attempts to via telephonic conversations,emails , including meetings. She is uncooperative and does not comply with the requests from February, march and April .

We have tried calling the escalation contact provided but our calls are not being answered. We have also sent emails and received no response (April). Should we contact the CEO of standard bank and send him an email as well

We are not refusing to pay, we are actively trying to settle the overdraft in a way that is realistic and sustainable.

All we are asking for is :

* Engagement from the bank * A review of our repayment terms * A workable solution * A reduced and manageable repayment amount

It is very frustrating to be ignored when we are making an effort to resolve this matter. Our current relationship manager has been unhelpful, uncooperative and not willing to make an attempt to resolve this matters.

We request that Standard Bank urgently contact us to assist.