Urgent Issue with Car Account Debit Payments

I am writing to express my ongoing frustration with the handling of my car account financed through Standard Bank. Since December of last year, or possibly even before, I have encountered persistent issues with the bank failing to debit my account as scheduled. Each month, I have had to remember to make the payment manually. Despite calling customer service more than five times to resolve this issue, the problem persists. Even for the month of May, the bank did not debit my account.

I am concerned that this is a deliberate oversight, as the bank is quick to classify my account as in arrears due to their failure to process the debits. This adds unnecessary stress, as I need to manually ensure payments are made each month, despite having communicated this issue repeatedly and spending considerable time (and airtime) on calls to rectify it.

I request immediate action to resolve this issue permanently. Please ensure that my account is debited automatically each month as per the agreement. Additionally, I am not sure if Standard bank is trying to trick me since soon I will be finishing paying off my car if this is their way of making money. Please kindly assist.