RS
Ridhen S
1 reviews | Active since Nov 2020
13 Nov 2020, 11:26
Urgent Home Loan Re-Advance Multiple Escalations
I have app**** for a re-advance on my home loan. This had been submitted 2 weeks ago with only being indexed on 09/11/2020. I've been told on the 9th that it has been escalated and payout will be in 48 hours. After numerous follow ups from my side, I still have not received payment. The agents have been extremely accommodating so I will not be giving a 1 star due to the service received from the agents themselves but the processing speed as well as the information and access available to these agents is extremely limited.
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Replies (3)RS
Ridhen S's updateReviewer Update
14 Nov 2020, 11:17Thank you. Please can I get an update on this query on Monday.
RS
Ridhen S's update14 Nov 2020, 11:17
Reviewer Update
Thank you. Please can I get an update on this query on Monday.
RS
Ridhen S's updateReviewer Update
16 Nov 2020, 11:02Good Morning,
I've called in again this morning and thankfully at least your servicing agent are willing to go the extra mile. Once again, no one knows why payment has not been processed so it's a worry that this payment remains on the system showing as paid and not released without any red flags. I'm hoping this will be sorted out in the next 24 hours as confirmed.
I've called in again this morning and thankfully at least your servicing agent are willing to go the extra mile. Once again, no one knows why payment has not been processed so it's a worry that this payment remains on the system showing as paid and not released without any red flags. I'm hoping this will be sorted out in the next 24 hours as confirmed.
RS
Ridhen S's update16 Nov 2020, 11:02
Reviewer Update
Good Morning,
I've called in again this morning and thankfully at least your servicing agent are willing to go the extra mile. Once again, no one knows why payment has not been processed so it's a worry that this payment remains on the system showing as paid and not released without any red flags. I'm hoping this will be sorted out in the next 24 hours as confirmed.
I've called in again this morning and thankfully at least your servicing agent are willing to go the extra mile. Once again, no one knows why payment has not been processed so it's a worry that this payment remains on the system showing as paid and not released without any red flags. I'm hoping this will be sorted out in the next 24 hours as confirmed.
Standard Bank's replyOfficial
16 Nov 2020, 16:51Good day Ridhen,
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
Kind regards, Complaint Resolution Centre
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
Kind regards, Complaint Resolution Centre
Standard Bank's reply16 Nov 2020, 16:51
Official
Good day Ridhen,
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
Kind regards, Complaint Resolution Centre
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
Kind regards, Complaint Resolution Centre