JT
Jabulile T
1 reviews | Active since Feb 2021
17 Sept 2025, 16:00
Urgent Follow-Up: Unauthorised Transactions Claim & CCTV Footage Request
I am following up regarding the claim I submitted in July relating to unauthorised transactions on my account. As part of the investigation, I specifically requested access to the relevant ATM/bank CCTV footage.
It has now been over 2 months since the incident, and I have still not received any feedback or clarity on the matter. The delay is concerning, as this issue directly impacts both the security of my account and my confidence in your *****-prevention processes.
Please provide me with an urgent update on:
The status of my claim.
Whether the requested ATM/bank footage has been retrieved and reviewed.
When I can expect a final resolution.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Sept 2025, 16:05Dear Jabulile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Sept 2025, 16:05
Official
Dear Jabulile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
JT
Jabulile T's updateReviewer Update
18 Sept 2025, 11:55Thank you Yolanda Mati for your call - very clear and assisted with the status of my query
JT
Jabulile T's update18 Sept 2025, 11:55
Reviewer Update
Thank you Yolanda Mati for your call - very clear and assisted with the status of my query