mA
mariam A
1 reviews | Active since Nov 2020
18 Feb 2025, 07:58
Urgent Follow-Up – Account Still Locked
I am extremely disappointed with Standard Bank’s handling of my account. My account has been locked multiple times without proper explanation, and despite providing all requested documents and proof of legitimate transactions, the issue remains unresolved.
The lack of communication and transparency is unacceptable. I have followed all procedures, yet my funds remain inaccessible, causing severe inconvenience, including an inability to cover urgent medical expenses.
It is frustrating to be treated this way as a loyal customer. Standard Bank needs to improve its customer service and resolve issues promptly instead of leaving customers stranded without access to their own money.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
18 Feb 2025, 08:04Good day Mariam,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Feb 2025, 08:04
Official
Good day Mariam,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Feb 2025, 14:37Good day Mariam,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply21 Feb 2025, 14:37
Official
Good day Mariam,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
mA
mariam A's updateReviewer Update
21 Feb 2025, 20:57Good day,
I appreciate your response and the resolution of my issue. Thank you for your swift action and transparency in handling my concerns. I truly value the assistance provided and will not hesitate to reach out should I need further support.
mA
mariam A's update21 Feb 2025, 20:57
Reviewer Update
Good day,
I appreciate your response and the resolution of my issue. Thank you for your swift action and transparency in handling my concerns. I truly value the assistance provided and will not hesitate to reach out should I need further support.
Standard Bank's replyOfficial
22 Feb 2025, 08:23Dear Mariam,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply22 Feb 2025, 08:23
Official
Dear Mariam,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***