Urgent debit order reversal request!

Like I am so sick and tired of Standardbank and I’m so disappointed of their service two weeks ago someone called me and told me that I am approved of the payment holiday and she promised that they will not debit I got so excited and I even thank them for thinking of us through this covid19 today I looked into my banking app boom all the debit orders went off...I am so heartbroken broken of being told lies and they are affecting my ITC and adding more financial problem into my life with their charges and phone calls that I should make for the whole month in order to be refunded...I want them to refund me and pay back the bank charged and pay back my data that I used to send required documents and airtime for calling them every day for the payment holiday and for playing with my emotions and I demand an apology from Standardbank for this poor service they are giving and I’ll be very happy if this problem could be sorted urgently atleast the latest be Monday the 25th of May 2020!