Urgent Complaint – Unauthorized Debit on My Account

Dear Peter,

I am utterly disappointed and frustrated with Standard Bank’s handling of unauthorized debits. It is completely unacceptable that companies are allowed to debit our accounts without our consent. This is a clear breach of security and customer trust.

I previously encountered this same issue when an unauthorized debit was made on my account in January 2025. Upon reporting the matter, I was advised to replace my cheque card as it was allegedly compromised. Following your advice, I changed my cheque card—only to be shocked when I discovered that my new cheque card has now been debited yet again.

How did AVIS obtain my new cheque card details to process this unauthorized payment? This is beyond outrageous. My account was debited with R7,855.69 on February 21st, using my new cheque card. This should have been impossible if my previous card was compromised and replaced. Clearly, Standard Bank has failed to safeguard my financial security.

I demand an immediate and thorough investigation into this matter. I also expect a full refund of the unauthorized transaction without any delays. Additionally, I need a clear and transparent explanation as to how such a serious security breach occurred, despite me following Standard Bank’s own recommendations.

This level of incompetence and disregard for customer protection is unacceptable. I expect urgent action and a response from you without further excuses or delays.

Sincerely Timothy