1 reviews | Active since Jul 2025
URGENT COMPLAINT: *****ulent Transactions from My Standard Bank Account – Request for Immediate Investigation
My name is Asenathi Maselana, and I am writing to raise a serious complaint regarding *****ulent activity on my Standard Bank account (Account Number: ***).
On 25 July 2025, multiple unauthorized transactions occurred on my account. I did not share my card number, CVV, OTP, or any banking details with anyone. Despite this, several Steam Wallet voucher purchases were made from my account without my knowledge or consent.
The transactions that I am disputing include, but may not be limited to:
Voucher purchases (Steam Wallet) of R1.00, R2.95, R500.00, and more under VAS***, VAS***, VAS***, VAS***, and other codes.
The total amount *****ulently taken is well over R500, which severely impacted me financially.
A prepaid cellphone top-up of R150 also occurred without my consent.
This is not the first time Standard Bank clients have experienced such breaches involving Steam Wallet transactions, and yet the ***** continues. I demand an urgent investigation, and I am requesting a full reversal of the ****** funds and feedback from Standard Bank explaining how this breach happened under their security protocols.
As a customer, I expect better protection of my money and data. Please help hold Standard Bank accountable.
Kindly confirm receipt of this complaint and advise on the way forward.
Sincerely, Asenathi Maselana
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope all is well.
Please confirm to which email address did you send the email.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope all is well.
Please confirm to which email address did you send the email.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
***