PR
Palesa R
1 reviews | Active since Apr 2014
21 Mar 2025, 12:21
Urgent Complaint: Standard Bank Holding My Funds, Leaving Me Stranded During Family Emergency
I am extremely disappointed and frustrated with Standard Bank's repeated mishandling of critical payments into my account. This is not the first instance I've had issues with standard bank in a space of 3 months, and it is exhausting and unacceptable to constantly face problems with the same bank.
Someone using Standard Bank transferred R3500 into my Standard Bank account, money I urgently needed for petrol. I am currently stranded in an unfami**** town as I was passing by, needing to urgently drive to the Eastern Cape to attend and arrange the funeral my sister, whose body is scheduled to arrive at 3 pm today.
Despite the money reflecting as pending on my account, Standard Bank informed me repeatedly over numerous calls that the funds would only clear on the 29th. Given my urgent situation, this delay is entirely unacceptable. I've contacted customer service multiple times since 8:30 am, explained my situation clearly, and provided the requested proof of payment. Each call resulted in assurances of assistance that have not materialized, leaving me stranded for hours without resolution. My sister's body is arriving at 3pm and I am still stranded, I should be there when her body arrives, shes my only sister
Standard Bank’s repeated lack of urgency and poor communication severely impacts me, especially during an emotionally difficult time, adding unnecessary stress and hardship. It is tiring and frustrating to have to complain repeatedly about the same issues with Standard Bank. I am stuck in a town I dont, no petrol. Tell me what I am supposed to do? What am I supposed to do, the only lifeline who was meant to help me has helped me but now standard bank is holding onto the funds. I just want to go bury my sister
I urgently request immediate assistance in resolving this issue. These delays have already severely disrupted my plans and added significant emotional strain. This ongoing experience has left me deeply disappointed in the service and responsiveness of Standard Bank, particularly during genuine crises.
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Replies (7)0
Replies (7)
Standard Bank's replyOfficial
21 Mar 2025, 12:42Dear Palesa,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complainst resolution team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complainst resolution team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Mar 2025, 12:42
Official
Dear Palesa,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complainst resolution team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our complainst resolution team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
PR
Palesa R's updateReviewer Update
21 Mar 2025, 12:48 Thank you for your response; however, this does not resolve the urgent crisis I’m currently facing.
Please urgently clarify the following, as this delay directly impacts a deeply personal and painful family situation:
- Who is supposed to receive my sister’s body, given that I’m nowhere near the burial location due to Standard Bank's delays?
- How is my family supposed to view me, knowing I'm the only surviving sister and unable to fulfill my responsibilities because of your delay?
- How do you suggest I travel or even find safe accommodation, considering I am stranded in a city where I have no support network or acquaintances?
- Who will bear responsibility if anything happens to me, as I remain stranded and exposed due to your continued delays?
I urge your complaint resolution team to treat this with the urgency, seriousness, and compassion it deserves. I await your immediate action and clear answers. Sincerely,
PR
Palesa R's update21 Mar 2025, 12:48
Reviewer Update
Thank you for your response; however, this does not resolve the urgent crisis I’m currently facing.
Please urgently clarify the following, as this delay directly impacts a deeply personal and painful family situation:
- Who is supposed to receive my sister’s body, given that I’m nowhere near the burial location due to Standard Bank's delays?
- How is my family supposed to view me, knowing I'm the only surviving sister and unable to fulfill my responsibilities because of your delay?
- How do you suggest I travel or even find safe accommodation, considering I am stranded in a city where I have no support network or acquaintances?
- Who will bear responsibility if anything happens to me, as I remain stranded and exposed due to your continued delays?
I urge your complaint resolution team to treat this with the urgency, seriousness, and compassion it deserves. I await your immediate action and clear answers. Sincerely,
PR
Palesa R's updateReviewer Update
21 Mar 2025, 13:03I am deeply heartbroken and devastated by your continued inability to resolve my issue. Digital banking now tells me they cannot clear the payment, which was my last lifeline. The person who sent me the money has exhausted their last remaining funds to help me.
What am I supposed to do now? Must I remain stranded here until the 29th? Should I just accept that I cannot bury my sister? How can I live with myself knowing I couldn't fulfill my final duty to her simply because my bank couldn't release the funds that are clearly in my account?
This isn't just about money; it's about dignity, compassion, and basic human decency. Your delays and empty promises have not only caused severe emotional anguish but have left me vulnerable, stranded, and alone during the worst moment of my life.
I beg you, please reconsider your position urgently and treat my situation with the humanity it deserves.
PR
Palesa R's update21 Mar 2025, 13:03
Reviewer Update
I am deeply heartbroken and devastated by your continued inability to resolve my issue. Digital banking now tells me they cannot clear the payment, which was my last lifeline. The person who sent me the money has exhausted their last remaining funds to help me.
What am I supposed to do now? Must I remain stranded here until the 29th? Should I just accept that I cannot bury my sister? How can I live with myself knowing I couldn't fulfill my final duty to her simply because my bank couldn't release the funds that are clearly in my account?
This isn't just about money; it's about dignity, compassion, and basic human decency. Your delays and empty promises have not only caused severe emotional anguish but have left me vulnerable, stranded, and alone during the worst moment of my life.
I beg you, please reconsider your position urgently and treat my situation with the humanity it deserves.
PR
Palesa R's updateReviewer Update
21 Mar 2025, 13:10I am writing again, with tears in my eyes and pain in my heart. Your continued refusal to clear the urgently needed funds has left me completely stranded, helpless, and in emotional pain. The money sitting pending in my account was my last hope, sent by someone who sacrificed their very last resources to help me in a moment of desperate need.
I am now left questioning if I must accept the unimaginable that I may not be able to bury my sister with dignity and that I may never reach her in time to fulfill my last responsibilities. What explanation do I offer my family, who are waiting for me, grieving and dependent on my presence?
PR
Palesa R's update21 Mar 2025, 13:10
Reviewer Update
I am writing again, with tears in my eyes and pain in my heart. Your continued refusal to clear the urgently needed funds has left me completely stranded, helpless, and in emotional pain. The money sitting pending in my account was my last hope, sent by someone who sacrificed their very last resources to help me in a moment of desperate need.
I am now left questioning if I must accept the unimaginable that I may not be able to bury my sister with dignity and that I may never reach her in time to fulfill my last responsibilities. What explanation do I offer my family, who are waiting for me, grieving and dependent on my presence?
PR
I just need to know what am I supposed to do?
Palesa R's updateReviewer Update
21 Mar 2025, 13:40Your response does not address the urgency of my situation. Telling me the funds clear typically within 24 hours is meaningless in my current emergency. I'm still stranded.
- Who is supposed to receive my sister’s body, given that I'm stranded far from the burial location due to your ongoing delays?
- How is my family supposed to view me, knowing I'm the only surviving sister and unable to fulfill my responsibilities because of your delay?
- How exactly do you suggest I travel or even find safe accommodation, considering I'm stranded in a city with no support network?
- Who will bear responsibility if something happens to me, as I remain stranded and vulnerable due to your continued failure to release these urgently needed funds?
I do not have until the next business day
I just need to know what am I supposed to do?
PR
Palesa R's update21 Mar 2025, 13:40
Reviewer Update
Your response does not address the urgency of my situation. Telling me the funds clear typically within 24 hours is meaningless in my current emergency. I'm still stranded.
- Who is supposed to receive my sister’s body, given that I'm stranded far from the burial location due to your ongoing delays?
- How is my family supposed to view me, knowing I'm the only surviving sister and unable to fulfill my responsibilities because of your delay?
- How exactly do you suggest I travel or even find safe accommodation, considering I'm stranded in a city with no support network?
- Who will bear responsibility if something happens to me, as I remain stranded and vulnerable due to your continued failure to release these urgently needed funds?
I do not have until the next business day
I just need to know what am I supposed to do?
PR
I just need to know what am I supposed to do?
Palesa R's updateReviewer Update
21 Mar 2025, 13:41Your response does not address the urgency of my situation. Telling me the funds clear typically within 24 hours is meaningless in my current emergency. I'm still stranded.
- Who is supposed to receive my sister’s body, given that I'm stranded far from the burial location due to your ongoing delays?
- How is my family supposed to view me, knowing I'm the only surviving sister and unable to fulfill my responsibilities because of your delay?
- How exactly do you suggest I travel or even find safe accommodation, considering I'm stranded in a city with no support network?
- Who will bear responsibility if something happens to me, as I remain stranded and vulnerable due to your continued failure to release these urgently needed funds?
I do not have until the next business day
I just need to know what am I supposed to do?
PR
Palesa R's update21 Mar 2025, 13:41
Reviewer Update
Your response does not address the urgency of my situation. Telling me the funds clear typically within 24 hours is meaningless in my current emergency. I'm still stranded.
- Who is supposed to receive my sister’s body, given that I'm stranded far from the burial location due to your ongoing delays?
- How is my family supposed to view me, knowing I'm the only surviving sister and unable to fulfill my responsibilities because of your delay?
- How exactly do you suggest I travel or even find safe accommodation, considering I'm stranded in a city with no support network?
- Who will bear responsibility if something happens to me, as I remain stranded and vulnerable due to your continued failure to release these urgently needed funds?
I do not have until the next business day
I just need to know what am I supposed to do?
PR
Palesa R's updateReviewer Update
21 Mar 2025, 15:03your customer service consultants repeatedly drop my calls without offering any assistance or solutions. This adds insult to injury and further amplifies the distress and isolation I am already experiencing.
PR
Palesa R's update21 Mar 2025, 15:03
Reviewer Update
your customer service consultants repeatedly drop my calls without offering any assistance or solutions. This adds insult to injury and further amplifies the distress and isolation I am already experiencing.