Urgent Complaint – Business Account Frozen Without Notice (Standard Bank)

Dear HelloPeter Team,

I hope this message finds you well.

I would like to lodge a formal complaint against Standard Bank regarding my business account, which was suddenly closed/frozen without any prior notice or communication.

On the 5th of August 2025, I received funds into my business account and attempted to pay my bills and salaries, only to discover that my account had been frozen. Upon contacting the bank, I was told that the freeze was due to funds received on the 30th of July 2025. However, I was never notified about any issues regarding these funds, nor was I contacted or warned prior to the freezing of my account.

The funds received on the 30th were legitimate, and I have already used part of them to pay salaries and other business expenses. I also have all the necessary supporting documents to prove the source and legitimacy of the funds, which I have already submitted to Standard Bank via email.

What concerns me even more is that I was only made aware of the case after I called the bank myself, where I was issued a case number: *** — a case I was never informed about beforehand.

This is a business account, and having it frozen without notice has caused serious disruptions to my operations. I am requesting the following:

Full details and status of the investigation associated with my account. Clarification on why I was not informed prior to the account being frozen. Confirmation of what is required from my side, if anything further is needed. Urgent assistance to resolve this matter so that I can continue operating my business. Please find attached the same documents I previously submitted to Standard Bank for your reference. Thank you for your time and assistance. I look forward to your urgent response.

Kind regards, Xolani Comfort Nxumalo XBW Solutions pty ltd *** ***