GK
Gafsa K
1 reviews | Active since Aug 2011
12 May 2026, 13:59
Urgent Clarification on Home Loan Payment Issues
I have been attempting to resolve a payment issue with my home loan and unfortunately, I have not received clear assistance despite multiple calls throughout the day. My last interaction was with Keneilwe, who indicated she can see the payment, but she would transfer me to Sharlette, but the call was disconnected before I could be assisted further. Last month, I was debited more than the agreed amount. Although the excess was later refunded under the reference “double debit,” I am now facing another concern: when reviewing my banking app, I do not see any payment reflecting towards my home loan for March. Instead, I only see a reversal of R12,647. This recurring difficulty is deeply concerning, as it creates uncer*****y about whether my account is being managed correctly. I would appreciate urgent clarification on: • Why the March home loan payment is not reflecting. • What measures Standard Bank is taking to ensure customers are treated fairly and avoid repeated issues of this nature. I trust you will treat this matter with urgency and provide a clear resolution. Kind regards
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Replies (4)
Standard Bank's replyOfficial
12 May 2026, 14:19Dear Gafsa,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2026, 14:19
Official
Dear Gafsa,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
GK
Gafsa K's updateReviewer Update
17 May 2026, 17:48I am still waiting for someone to contact me regarding the March payment issue. On my banking app, it shows a deduction of R12,647 followed by a refund of the same amount, which is incorrect. The actual deduction should have been R10,452.67. The refunded difference was explained as a 'double deduction,' but this was a mistake on Standard Bank’s side. I am concerned whether this will become a recurring issue, as it raises questions about the bank’s reliability and ethics.
GK
Gafsa K's update17 May 2026, 17:48
Reviewer Update
I am still waiting for someone to contact me regarding the March payment issue. On my banking app, it shows a deduction of R12,647 followed by a refund of the same amount, which is incorrect. The actual deduction should have been R10,452.67. The refunded difference was explained as a 'double deduction,' but this was a mistake on Standard Bank’s side. I am concerned whether this will become a recurring issue, as it raises questions about the bank’s reliability and ethics.
GK
Gafsa K's updateReviewer Update
20 May 2026, 10:24I am writing to request urgent clarification regarding my March home loan payment.
On my banking app, I can see a deduction of R12,647 for February and March, followed by a reversal of the same amount. The only payment that has reflected is R2,195, which is not in line with our agreement. As per the arrangement, Standard Bank was meant to deduct R10,452.69 for March.
I have already raised this matter with Gorden Billa, who assured me two days ago that he would follow up, as he could see the payment on his side. However, I have not received any feedback since then.
This is not the first time I have had issues with my home loan deductions, and it is concerning that I need to escalate matters every month before receiving assistance.
Could you please:
- Confirm what happened to the March payment of R10,452.69.
- Explain why the incorrect amount was deducted and reversed.
- Provide assurance that future deductions will align with the agreed amount.
If I do not receive a satisfactory response, I will have no choice but to escalate this matter to the ombudsman and explore options to move my home loan to another institution.
I look forward to your urgent response as today another deduction will be debited
On my banking app, I can see a deduction of R12,647 for February and March, followed by a reversal of the same amount. The only payment that has reflected is R2,195, which is not in line with our agreement. As per the arrangement, Standard Bank was meant to deduct R10,452.69 for March.
I have already raised this matter with Gorden Billa, who assured me two days ago that he would follow up, as he could see the payment on his side. However, I have not received any feedback since then.
This is not the first time I have had issues with my home loan deductions, and it is concerning that I need to escalate matters every month before receiving assistance.
Could you please:
- Confirm what happened to the March payment of R10,452.69.
- Explain why the incorrect amount was deducted and reversed.
- Provide assurance that future deductions will align with the agreed amount.
If I do not receive a satisfactory response, I will have no choice but to escalate this matter to the ombudsman and explore options to move my home loan to another institution.
I look forward to your urgent response as today another deduction will be debited
GK
Gafsa K's update20 May 2026, 10:24
Reviewer Update
I am writing to request urgent clarification regarding my March home loan payment.
On my banking app, I can see a deduction of R12,647 for February and March, followed by a reversal of the same amount. The only payment that has reflected is R2,195, which is not in line with our agreement. As per the arrangement, Standard Bank was meant to deduct R10,452.69 for March.
I have already raised this matter with Gorden Billa, who assured me two days ago that he would follow up, as he could see the payment on his side. However, I have not received any feedback since then.
This is not the first time I have had issues with my home loan deductions, and it is concerning that I need to escalate matters every month before receiving assistance.
Could you please:
- Confirm what happened to the March payment of R10,452.69.
- Explain why the incorrect amount was deducted and reversed.
- Provide assurance that future deductions will align with the agreed amount.
If I do not receive a satisfactory response, I will have no choice but to escalate this matter to the ombudsman and explore options to move my home loan to another institution.
I look forward to your urgent response as today another deduction will be debited
On my banking app, I can see a deduction of R12,647 for February and March, followed by a reversal of the same amount. The only payment that has reflected is R2,195, which is not in line with our agreement. As per the arrangement, Standard Bank was meant to deduct R10,452.69 for March.
I have already raised this matter with Gorden Billa, who assured me two days ago that he would follow up, as he could see the payment on his side. However, I have not received any feedback since then.
This is not the first time I have had issues with my home loan deductions, and it is concerning that I need to escalate matters every month before receiving assistance.
Could you please:
- Confirm what happened to the March payment of R10,452.69.
- Explain why the incorrect amount was deducted and reversed.
- Provide assurance that future deductions will align with the agreed amount.
If I do not receive a satisfactory response, I will have no choice but to escalate this matter to the ombudsman and explore options to move my home loan to another institution.
I look forward to your urgent response as today another deduction will be debited
GK
Gafsa K's updateReviewer Update
22 May 2026, 11:20Good morning,
It has now been two months and the March payment is still not reflecting on my home loan account. I have already provided my bank statement as proof of payment, yet there has been no resolution.
I would like clarity on what Standard Bank has done with my money. Despite repeated follow-ups, Mr. Gorden Billa has not provided an answer and continues to say he will get back to me, but the issue remains unresolved.
Please treat this matter as urgent and provide a clear explanation and resolution without further delay.
It has now been two months and the March payment is still not reflecting on my home loan account. I have already provided my bank statement as proof of payment, yet there has been no resolution.
I would like clarity on what Standard Bank has done with my money. Despite repeated follow-ups, Mr. Gorden Billa has not provided an answer and continues to say he will get back to me, but the issue remains unresolved.
Please treat this matter as urgent and provide a clear explanation and resolution without further delay.
GK
Gafsa K's update22 May 2026, 11:20
Reviewer Update
Good morning,
It has now been two months and the March payment is still not reflecting on my home loan account. I have already provided my bank statement as proof of payment, yet there has been no resolution.
I would like clarity on what Standard Bank has done with my money. Despite repeated follow-ups, Mr. Gorden Billa has not provided an answer and continues to say he will get back to me, but the issue remains unresolved.
Please treat this matter as urgent and provide a clear explanation and resolution without further delay.
It has now been two months and the March payment is still not reflecting on my home loan account. I have already provided my bank statement as proof of payment, yet there has been no resolution.
I would like clarity on what Standard Bank has done with my money. Despite repeated follow-ups, Mr. Gorden Billa has not provided an answer and continues to say he will get back to me, but the issue remains unresolved.
Please treat this matter as urgent and provide a clear explanation and resolution without further delay.