URGENT: Business account restricted despite full compliance — operations being destroyed

We are a registered South African electronics manufacturing business — Joint Ventures Electronics Services (PTY) LTD, account number *** — and our business account has been placed under restriction by Standard Bank.

All requested documentation was submitted to the assigned Standard Bank contact (Brenda Mahlake) on 15 May 2026, exactly as requested. A follow-up was sent on 19 May 2026 addressed to Prabashnee Pillay requesting the account be released for normal operation as a matter of urgency. We have had no meaningful resolution.

To compound the problem, Standard Bank's online document submission system does not work — the documents cannot be submitted online at all, leaving us with no functioning channel to comply or escalate through the bank's own systems.

The practical effect: a legitimate, fully compliant business with staff, suppliers and customers cannot operate. Every day this restriction continues causes real and potentially irrecoverable financial damage to the business. We have done everything asked of us. The failure is entirely on Standard Bank's side — both in not actioning the documents that were submitted on time, and in providing a broken submission portal.

We require this account released for normal operation IMMEDIATELY, and we require direct contact from someone empowered to resolve this — not another generic acknowledgement. This needs urgent attention.

*** (Joint Ventures Electronics Services PTY LTD) Documents submitted: 15 May 2026 Follow-up sent: 19 May 2026

PLEASE contact Marius at ***