URGENT: ATM Deposit of R2100 Not Reflecting – Kwagga Plaza

Dear Standard Bank Team,

I am writing to lodge an urgent complaint regarding an ATM deposit that has not reflected in my account.

Today, 05 March 2026 at 09:37, I deposited R2100 into my account at Kwagga Plaza using the first ATM when approaching the ATM area. However, the funds have still not reflected in my account.

I went inside the branch for assistance, and the teller confirmed that they are able to see the transaction on the system. Despite this, I was advised that the funds will only reflect tomorrow.

This is very concerning and frustrating because I urgently need access to the money today, and since the transaction is already visible on your system, I do not understand why the funds cannot be released immediately.

I kindly request that this matter be treated as urgent and that the R2100 be credited to my account as soon as possible today I have a funeral to prepare I can’t wait until Tomorrow.

My details are as follows: Name: Thandeka Ntuli Account Number (last 4 digits): 9131 Branch: Kwagga Plaza ATM Used: First ATM when approaching the ATM area Time of Deposit: 09:37 Amount Deposited: R2100

Please provide urgent feedback on the resolution of this matter.

Kind regards, Thandeka Ntuli