Urgent Assistance Required: For a Payshap Payment still not reflected

Item: Standard Bank
Rating: 1
Author: Nkamogeleng H

I hope you are well.

I am writing to request urgent assistance regarding a PayShap payment of R3,000 that I made from my Standard Bank account to an FNB account on 28 November 2025. The amount was deducted from my account, including the transaction fee, but the funds have still not reflected on the FNB side.

I have contacted FNB multiple times, and they continue to refer me back to Standard Bank, stating that the issue lies on your side. However, when I follow up with Standard Bank, I am once again directed to FNB. I am now stuck in the middle, going back and forth between the two banks with no resolution.

At this point, I feel like a puppet being bounced around over my own hard-earned money, and it is extremely unfair and frustrating.

I kindly request that Standard Bank take ownership of this matter by investigating the transaction and providing me with a clear update on the status of the payment. I should not have to personally mediate between two banks for a simple payment that has already left my account.

Your urgent intervention and a concrete resolution would be greatly appreciated.

Thank you, Nkamogeleng Hlatshwayo

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

02 Dec 2025, 16:14

Good day Nkomogeleng,

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply02 Dec 2025, 16:14

Official

Nkamogeleng H's updateReviewer Update

02 Dec 2025, 16:39

Thank you for reaching out. I appreciate the response, however the delay has caused significant inconvenience. I trust that the team will contact me soon with a concrete update, as the funds have still not reflected since the 28th.

I have been following up consistently without receiving any concrete update or resolution. This delay has caused unnecessary inconvenience, and I would like this matter to be treated with the urgency it deserves.

Please ensure that the relevant team provides me with clear feedback and a timeline for resolution as soon as possible.

I look forward to prompt, actionable communication.

Nkamogeleng H's update02 Dec 2025, 16:39

Reviewer Update

Please ensure that the relevant team provides me with clear feedback and a timeline for resolution as soon as possible.

I look forward to prompt, actionable communication.

Nkamogeleng H's updateReviewer Update

02 Dec 2025, 20:49

Thank you for your timeless efforts, I have just received the funds now on my fnb account, thank you

Nkamogeleng H's update02 Dec 2025, 20:49

Reviewer Update

Thank you for your timeless efforts, I have just received the funds now on my fnb account, thank you

Standard Bank's replyOfficial

03 Dec 2025, 08:15

Dear Nkamogeleng

We would like to thank you for giving us the opportunity to address your matter.

We are glad we could assist.

Kindly let us know should need any further assistance,

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply03 Dec 2025, 08:15

Official