Urgent

So this has been going on for 2 years, no help from standard bank , 1st complaint, my my mother requested and update on her non cancellation and everytime she goes to the branch there has been no movement? I need someone to call her immediately, it's been 2 years, no one even told her which lawyer cancelled the bond ,no communication... , then 2 years or less there was a debit that went off twice on her account , someone called her telling her from standard bank , we checked ,and there was an amount that when off twice when she purchased goods at dischem century city, standard bank said dischem must pay her back , dischem said standard bank must give this money back, 2 years and this is so pathetic.. please call my mother and assist her , deidre ***