URGENT
Hi There
I am abroad, and cannot receive my OTP via sms. I called in to have it changed to my email, with international call fees, to be put on hold and transferred around for over 40mins. I ran out of call time, which was over R200 worth of call time, after 40+ minutes. I need someone to call me back please, on my UK number. I cant keep throwing money away like this.
I urgently need this resolved. PLEASE.
Regards Chris Crain
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Oct 2021, 01:46Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply07 Oct 2021, 01:46
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
's updateReviewer Update
07 Oct 2021, 08:54How does this help me? I will set someone as my legal proxy, and close all my accounts with standard bank. Think Capitec sounds like a better option. You really dont give a damn. I've been with you my whole adult life, and this is how I'm treated. No thanks.
's update07 Oct 2021, 08:54
Reviewer Update
How does this help me? I will set someone as my legal proxy, and close all my accounts with standard bank. Think Capitec sounds like a better option. You really dont give a damn. I've been with you my whole adult life, and this is how I'm treated. No thanks.