Upset standbank customer

I am a very upset standard bank customer I have been with this bank for a long while, and now the experience just make me wanna leave this bank, last month on the 28th of February 2021 I made a transaction at a store the money went off my account payment was successfully made then 3 days later that was yesterday night the same amount went off again plus honering fee of R132 and now I am left with a minus figure in my account which is not my fault, plus when I called Standard bank this morning to sort it out they said they cannot open my profile and the consultant said std bank is aware of double transaction gng off but they never alert us, or refund us our money back that is outrageous