Upset client

I have been in contact this week with standard bank to apply for a personal loan. This was processed telephonically I had to call to follow up only to be told that the funds could not be cleared due to them not getting a hold of my place of employment. Bear in mind this is my primary bank who sees my income come in every month. Its actually quiet upsetting that you missed out on an opportunity due to your bank. This is the first time I have app**** for a loan and it has been the most painful process. I would not recommend standard bank to anyone going forward.