upset and annoyed

<p>A while ago my fiance went into the umkomaas service centre to do a replacement card of where they failed to do so i than gave them the benefit of the doubt since iam an ex staff member to go as it was the closest branch at that time . I just wanted to link beneficiaries as my internet banking was giving me problem. An indian gentlemen assisted me after waiting as they only have 1 counter . He linked them but never gave me proof . I than did cellphone banking and did the efts only to find that both of them have returned back into my accounr after sendind proof of payments . Iam very unhappy with the service rendered as time is lost n goin into a branch is very time consuming . I would like standard bank to rectify this matter and use other quick services to send monies as it is agent banks . </p>