VM
Vanessa M

1 reviews | Active since Aug 2011

18 Sept 2020, 10:17

Upset

I'm really unhappy I went to the branch to close my account and I was told I can't as I have to pay service fees With what exactly because I have been retrenched??? This is the simple reason I need to close my account as I cannot incur any more fees which I cannot afford , I don't have a monthly income I can't afford to pay I'm irritated as Standard bank should not only spend our money but meet us halfway Everyone is going through the after effects of Covid lockdown , they should have at least off3red a migration instead of telling me I can't cancel , I'm still liable for the fees

0
Replies (1)
Standard Bank
Standard Bank's reply18 Sept 2020, 15:04
Official
Hello Vanessa

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
***
***