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Mahlatse R

1 reviews | Active since Jun 2018

25 Jun 2018, 08:55

UPROFESSIONAL AND DESTROYING SERVICE

I HAVE SETTLED MY STANDARD BANK LOAN IN MAY 2017 IN MAY 2018 THE LOAN THE WAS STILL APPERING ON MY CREDIT RECORD WITH A BALANCE AND A MONTHLY INSTALLMENT, WHICH SEEMS AS IF I HAVE MISSED PAYMENTS FROM THEN TO DATE. THIS MATTER HAS BEEN SENT TO STANDARD BANK'S ESCALATIONS DEPARTMENT AND I WAS GIVEN A TWO WEEKS TURNAROUND TIME. HOW CAN YOU GIVE ME A TURNAROUND OF TWO WEEKS ON A MATTER WHICH IS A YEAR OVERDUE? LET ALONE A TWO WEEKS TURNAROUND. IT IS MORE THAN A MONTH SINCE YOU GAVE ME A TWO WEEKS TURN AROUND AND MY CREDIT RECORD IS STILL NOT UPDATED. I AM TRYING TO BUILD AND MAINTAIN A GOOD CREDIT RECORD. IS STANDARD BANK OUT TO DESTROY ITS CLIENTS, OR IS IT JUST ME?

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Replies (8)
Standard Bank
Standard Bank's reply25 Jun 2018, 10:27
Official

Dear Mahlatse Raseshu

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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MR
Mahlatse R's update28 Jun 2018, 13:21
Reviewer Update
This is not PROFESSIONAL at all. I received an email from Standard Bank requesting consent to query my credit profile. I gave Standard Bank consent and I also attached my latest credit record. IT IS TWO DAYSS NOW AND STILL NO ANY FORM OF RESPON. LET ALONE INFORMING ME OF THE WAY FORWARD, I DID NOT EVEN GET AN ACKNOWLEDGEMENT OF RECEIPT. I AM ASKING NOW, WHAT IS THE WAY FORWARD? DID YOU RECEIVE MY EMAIL? I HAVE LOST A LOT BECAUSE OF THIS, IS THIS HOW YOU CONDUCT YOUR BUSINESS. I URGENTLY NEED THIS TO BE URGENTLY ADDRESSED AS PROMISSED IN THE ABOVE REPLY. IS THE ABOVE REPLY AUTOMATED AND NO ONE MONITORS THIS EMAILS. THIS IS NOT FAIR AT ALL
MR
Mahlatse R's update28 Jun 2018, 13:22
Reviewer Update
This is not PROFESSIONAL at all. I received an email from Standard Bank requesting consent to query my credit profile. I gave Standard Bank consent and I also attached my latest credit record. IT IS TWO DAYSS NOW AND STILL NO ANY FORM OF RESPON. LET ALONE INFORMING ME OF THE WAY FORWARD, I DID NOT EVEN GET AN ACKNOWLEDGEMENT OF RECEIPT. I AM ASKING NOW, WHAT IS THE WAY FORWARD? DID YOU RECEIVE MY EMAIL? I HAVE LOST A LOT BECAUSE OF THIS, IS THIS HOW YOU CONDUCT YOUR BUSINESS. I URGENTLY NEED THIS TO BE URGENTLY ADDRESSED AS PROMISSED IN THE ABOVE REPLY. IS THE ABOVE REPLY AUTOMATED AND NO ONE MONITORS THIS EMAILS. THIS IS NOT FAIR AT ALL
MR
Mahlatse R's update28 Jun 2018, 13:22
Reviewer Update
This is not PROFESSIONAL at all. I received an email from Standard Bank requesting consent to query my credit profile. I gave Standard Bank consent and I also attached my latest credit record. IT IS TWO DAYSS NOW AND STILL NO ANY FORM OF RESPON. LET ALONE INFORMING ME OF THE WAY FORWARD, I DID NOT EVEN GET AN ACKNOWLEDGEMENT OF RECEIPT. I AM ASKING NOW, WHAT IS THE WAY FORWARD? DID YOU RECEIVE MY EMAIL? I HAVE LOST A LOT BECAUSE OF THIS, IS THIS HOW YOU CONDUCT YOUR BUSINESS. I URGENTLY NEED THIS TO BE URGENTLY ADDRESSED AS PROMISSED IN THE ABOVE REPLY. IS THE ABOVE REPLY AUTOMATED AND NO ONE MONITORS THIS EMAILS. THIS IS NOT FAIR AT ALL
MR
Mahlatse R's update28 Jun 2018, 13:22
Reviewer Update
This is not PROFESSIONAL at all. I received an email from Standard Bank requesting consent to query my credit profile. I gave Standard Bank consent and I also attached my latest credit record. IT IS TWO DAYSS NOW AND STILL NO ANY FORM OF RESPON. LET ALONE INFORMING ME OF THE WAY FORWARD, I DID NOT EVEN GET AN ACKNOWLEDGEMENT OF RECEIPT. I AM ASKING NOW, WHAT IS THE WAY FORWARD? DID YOU RECEIVE MY EMAIL? I HAVE LOST A LOT BECAUSE OF THIS, IS THIS HOW YOU CONDUCT YOUR BUSINESS. I URGENTLY NEED THIS TO BE URGENTLY ADDRESSED AS PROMISSED IN THE ABOVE REPLY. IS THE ABOVE REPLY AUTOMATED AND NO ONE MONITORS THIS EMAILS. THIS IS NOT FAIR AT ALL
MR
Mahlatse R's update28 Jun 2018, 13:22
Reviewer Update
This is not PROFESSIONAL at all. I received an email from Standard Bank requesting consent to query my credit profile. I gave Standard Bank consent and I also attached my latest credit record. IT IS TWO DAYSS NOW AND STILL NO ANY FORM OF RESPON. LET ALONE INFORMING ME OF THE WAY FORWARD, I DID NOT EVEN GET AN ACKNOWLEDGEMENT OF RECEIPT. I AM ASKING NOW, WHAT IS THE WAY FORWARD? DID YOU RECEIVE MY EMAIL? I HAVE LOST A LOT BECAUSE OF THIS, IS THIS HOW YOU CONDUCT YOUR BUSINESS. I URGENTLY NEED THIS TO BE URGENTLY ADDRESSED AS PROMISSED IN THE ABOVE REPLY. IS THE ABOVE REPLY AUTOMATED AND NO ONE MONITORS THIS EMAILS. THIS IS NOT FAIR AT ALL
MR
Mahlatse R's update28 Jun 2018, 13:22
Reviewer Update
This is not PROFESSIONAL at all. I received an email from Standard Bank requesting consent to query my credit profile. I gave Standard Bank consent and I also attached my latest credit record. IT IS TWO DAYSS NOW AND STILL NO ANY FORM OF RESPON. LET ALONE INFORMING ME OF THE WAY FORWARD, I DID NOT EVEN GET AN ACKNOWLEDGEMENT OF RECEIPT. I AM ASKING NOW, WHAT IS THE WAY FORWARD? DID YOU RECEIVE MY EMAIL? I HAVE LOST A LOT BECAUSE OF THIS, IS THIS HOW YOU CONDUCT YOUR BUSINESS. I URGENTLY NEED THIS TO BE URGENTLY ADDRESSED AS PROMISSED IN THE ABOVE REPLY. IS THE ABOVE REPLY AUTOMATED AND NO ONE MONITORS THIS EMAILS. THIS IS NOT FAIR AT ALL
Standard Bank
Standard Bank's reply02 Jul 2018, 13:58
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 2nd of July 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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