Upgraded to Prestige but getting bad service

I was called over 3 weeks ago by Standard Bank so they could sell me a prestige account. <br> <br> I upgraded based on the fact that I would be given quick attention and treated like a prestige client. It has been anything but a Prestige experience. 3 weeks later I find out no prestige card has been ordered , I have not received a call from my Prestige / Relationship banker and after following up via email to prestige@ STANDARDBANK I get an automated response that I will receive attention in 1 business day. Its been 3 business days and I have to follow up.<br> <br> After speaking to Anna Khosa and Riyaad Mohamed about this at the prestige call centre the best they can do for me is order my card and get somebody to call to say sorry.<br> <br> This is no consolation to me and the service levels is highly unacceptable. It seems to me like all Standard Bank wants is my money and don't really care about me as an Individual.<br> <br> Sort of like a Pirate's Code - take as much as you can and give nothing back. Perhaps I should have remained with Absa or maybe I should go to FNB!!!<br> <br> Not Impressed , Really not impressed!!