UPGRADE OF CREDIT CARD

A couple of weeks ago a consultant Standard Bank phoned me and offered me an upgrade on my Bluebean Credit Card. I told him I don't need it but he convinced me that a courier will deliver the upgraded credit card at my work address.<br> <br> No, over 6 weeks later my current Bluebean card is blocked. When I phoned Bluebean Dept they said my old card is blocked because I never visited Standard Bank with proof of residence and ID book to order my new card.<br> This conversation was recorded! Nobody told me I had to do that, they told me I need to show proof of residence and ID book when courier would deliver my upgraded card at my work place.<br> <br> I cannot make a payment on my excisting (old) card as Standard Bank froze the account.<br> I am not interested in the new card anymore and want to settle my account and move over to ABSA.<br> <br> Can you please arrange that I can still use my old card again as I cannot make that settlement payment currently.<br> <br> Your consultants should not lie your customers.