Upgrade? More like downgrade!!!

Good day, Standard Bank

I recently upgraded my banking account, to be more specific from 'Gold' to 'Prestige' I was advised of all the great benefits and even having my own personal banker who will assist me when required.

So I have my new account but I have never received any form of information pertaining to this so called 'Banker'. The worst part is that when I logged onto my internet banking my previous dashboard that had all my other Standard Bank accounts linked to my Gold account was blocked. The new dashboard has none of my stuff linked and its frustrating because it defeats the purpose of even having the app.

I called in to find out who I can speak to for assistance, needless to say the consultant that was on the line with me was clueless about how she could help even after asking many questions. I require to link and access my other accounts because the inconvenience of having to visit a brank during this time sucks!!!

Looking forward to someone contacting me to have this matter resolved.