UPGRADE ACCOUNT

I phoned last week Tuesday to upgrade my account from a savings to a cheque account. Everything seemed fine and I emailed through the necessary documents. I was told it could take up to 7 working days. This morning when I phoned to find out if my card is at the branch. I was told they cannot find me on the system. When they finally stopped transferring me from. Pillar to post they then told me it has been escalated. Ayanda was very helpful and she tried to help me. I am angry at the Mastercard call centre consultants for treating me like dirt on the phone. I am angry and dissapointed. I am considering moving to another bank.