nN
nozamakalima N

1 reviews | Active since May 2016

28 Jul 2016, 07:52

UPDATING OF ACCOUNTS

<p>Last months June 2016 i received a message saying that my Standard Bank Blue Mastercard is in arears and my account is handed over. That was to my surprise because I had recevied a latter dated 20 June 2016 Ref ********** 6 saying that the blue mastercard has been settled with final payment of R314 on the 17 June 2016. Now prior to that letter I actually had written a complaint about the non consistency of the people communicating with me. The Luyton people confirmed my payment yet standard bank jept saying i'm still in arears. I received an email from a standard member saying yes the matter is resvoled but now again on the 26 July 2016 I receive the very same message of outstanding payment and account being handed over. this is being harrasment towards me and i'm starting to think the bank just wants me to keep paying whereas i've settled my account.</p>

0
Replies (1)
Standard Bank
Standard Bank's reply28 Jul 2016, 11:12
Official

Good day Sibonisiwe Makalima

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********