CM
Charles M
1 reviews | Active since Mar 2009
05 May 2026, 08:55
******* Updated Internet Banking Site
Your updated Internet Banking site, is really, really pathetic! It looks like a 'toy site' that you would design for kids to play on. Beneficiary Groups have been mixed-up, there are several pages and drop-downs to see beneficiaries and Proof of Payments is now a separate page and does not always work - so you just paid somebody but can't produce a POP - really embarrassing! For the moment you can thankfully still select the old site that is so much better - but it is very well hidden, and I don't think many clients know it! Please do not contact me, I just need to vent my frustration at the incompetence of your IT team!
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Replies (1)Standard Bank's replyOfficial
05 May 2026, 10:47Dear Charles
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2026, 10:47
Official
Dear Charles
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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