Update of payment not reflecting on Credit Record

I had a credit card with Standard Bank, which was handed over. Although this was the case, I continued to make payment towards it. Last week I requested my credit record and found that they have not been updating my payments since November 2013. Now when I need my credit record to be updated they are taking time to get it done. I am well aware that it is not my fault that they have not been making monthly updates, and I should not be delayed in anything I want to do because of them, and I surely should not have to wait for 2 weeks for them to make an update that was not made for over a year. Furthermore to that I paid off the account 2 months ago and requested it to be closed. But 2 months later I find the account is also not closed and they are still charging interest on it. This is not acceptable, and I request an immediate update on my credit record and that the account be closed off with immediate effect.