AP
Agmad P
1 reviews | Active since Aug 2022
25 Jan 2023, 15:55
UPDATE MY STANDARD BANK APP AS REQUESTED AT THE BRANCH!!!!!!!!!!!!!!!!!!!!!!!!
I visited the branch in Pinelands today at 12 , it took me an entire hour to be helped. Just for a cell phone number to be updated. up until now the OTP password is still being sent to the old cell phone number - guys your service is appalling. PLEASE UPDATE MY STANDARD BANK APP AS REQUESTED AT THE BRANCH!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
25 Jan 2023, 16:41Hi Agmad
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Jan 2023, 16:41
Official
Hi Agmad
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
25 Jan 2023, 21:37Hi Agmad
Thank you for getting back to us. We will follow up and get back to you. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We will follow up and get back to you. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Jan 2023, 21:37
Official
Hi Agmad
Thank you for getting back to us. We will follow up and get back to you. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Thank you for getting back to us. We will follow up and get back to you. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
AP
Agmad P's updateReviewer Update
26 Jan 2023, 10:08still no feedback!! Standard bank app is still not aligned with the new number.
Pathetic!
Pathetic!
AP
Agmad P's update26 Jan 2023, 10:08
Reviewer Update
still no feedback!! Standard bank app is still not aligned with the new number.
Pathetic!
Pathetic!
Standard Bank's replyOfficial
26 Jan 2023, 10:26Hello Agmad
We have requested for the team to follow-up on this matter.
We truly apologize for the delay.
Please be on the look out for a call from our team.
We have requested for the team to follow-up on this matter.
We truly apologize for the delay.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Jan 2023, 10:26
Official
Hello Agmad
We have requested for the team to follow-up on this matter.
We truly apologize for the delay.
Please be on the look out for a call from our team.
We have requested for the team to follow-up on this matter.
We truly apologize for the delay.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
26 Jan 2023, 10:50Hello Agmad
Thank you we have advised the assigned team to use the preferred method of communication.
Thank you we have advised the assigned team to use the preferred method of communication.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Jan 2023, 10:50
Official
Hello Agmad
Thank you we have advised the assigned team to use the preferred method of communication.
Thank you we have advised the assigned team to use the preferred method of communication.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
AP
Agmad P's updateReviewer Update
26 Jan 2023, 12:31It took Capitec Bank in Pinelands less than 10 minutes to update my new number and fix my Capitec app.
Standard Bank has my signed form , while in the branch yesterday and to date I cannot access my App.
This is ridiculous , please help!
Standard Bank has my signed form , while in the branch yesterday and to date I cannot access my App.
This is ridiculous , please help!
AP
Agmad P's update26 Jan 2023, 12:31
Reviewer Update
It took Capitec Bank in Pinelands less than 10 minutes to update my new number and fix my Capitec app.
Standard Bank has my signed form , while in the branch yesterday and to date I cannot access my App.
This is ridiculous , please help!
Standard Bank has my signed form , while in the branch yesterday and to date I cannot access my App.
This is ridiculous , please help!
Standard Bank's replyOfficial
26 Jan 2023, 14:20Hi Agmad
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 26 January 2023.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply26 Jan 2023, 14:20
Official
Hi Agmad
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 26 January 2023.
We appreciate your support and loyalty.
Standard Bank Help Centre
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AP
Agmad P's updateReviewer Update
27 Jan 2023, 09:03Its taking 3 days to update an OTP number on a APP ? You guys are OLD SCHOOL!!!
AP
Agmad P's update27 Jan 2023, 09:03
Reviewer Update
Its taking 3 days to update an OTP number on a APP ? You guys are OLD SCHOOL!!!
AP
Agmad P's updateReviewer Update
27 Jan 2023, 09:04You need to call me to get this resolved or else I will go back to the branch today !
AP
Agmad P's update27 Jan 2023, 09:04
Reviewer Update
You need to call me to get this resolved or else I will go back to the branch today !
Standard Bank's replyOfficial
27 Jan 2023, 09:11Good day Agmad
We apologize for the delay in getting back to you.
We will follow up with our team and we will be in touch.
Have a great day further.
Standard Bank Help Centre
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We apologize for the delay in getting back to you.
We will follow up with our team and we will be in touch.
Have a great day further.
Standard Bank Help Centre
***
Standard Bank's reply27 Jan 2023, 09:11
Official
Good day Agmad
We apologize for the delay in getting back to you.
We will follow up with our team and we will be in touch.
Have a great day further.
Standard Bank Help Centre
***
We apologize for the delay in getting back to you.
We will follow up with our team and we will be in touch.
Have a great day further.
Standard Bank Help Centre
***
Standard Bank's replyOfficial
27 Jan 2023, 10:01Hi Agmad
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Jan 2023, 10:01
Official
Hi Agmad
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team