1 reviews | Active since Sept 2016

09 Nov 2017, 09:52

update my record

I paid off my credit card after mbd calls then they sent me a paid up letter and say my record will be updated by standard bank, that was in June and we now in November however my record still says i owe standard bank why because i paid off the credit card?? when i call mbd they refer me to standard bank and gave me a number ********** 245 which no one ever picks up on this number.. can you please urgently update my record on transunion as its not fair that it's almost 6 months now having paid the account.

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Replies (2)
Standard Bank
Standard Bank's reply09 Nov 2017, 11:24
Official

Dear Kg

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Nov 2017, 09:25
Official

Dear Kg Mokone

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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