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Duduzile M
1 reviews | Active since May 2015
27 Feb 2024, 08:35
UPDATE MY BALLOON PAYMENTS THAT I MADE!
I requested a SBSA for my balloon payment so I can try pay it off before due date. They responded with the amount, and I made 2 payments towards the balloon, yet when I check the App only one payment was recorded. I sent an email again, got a call and they promised to fix it. As I type this the other amount has not been updated as yet. Here is the reference number: ***. All the POPs were sent via email, payments were made on the 19th of February, and I am not getting assisted.
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Replies (4)
Standard Bank's replyOfficial
27 Feb 2024, 08:54Dear Duduzile,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 08:54
Official
Dear Duduzile,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Duduzile M's updateReviewer Update
27 Feb 2024, 12:04Thank you
DM
Duduzile M's update27 Feb 2024, 12:04
Reviewer Update
Thank you
Standard Bank's replyOfficial
27 Feb 2024, 12:55you're welcome Dudu :)
Standard Bank's reply27 Feb 2024, 12:55
Official
you're welcome Dudu :)
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Duduzile M's updateReviewer Update
29 Feb 2024, 10:04my issue has not been resolved. may someone from VAF call me.
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Duduzile M's update29 Feb 2024, 10:04
Reviewer Update
my issue has not been resolved. may someone from VAF call me.