NC
Nicolaas C

1 reviews | Active since Feb 2012

09 Feb 2017, 14:23

Up in arms

<p>I want to close my account with standard bank. I phoned and mailed head office to close this account. I got a reply back to say that i must go into my branch to close this. I will not go into any of your branches to do this, you can cancel this from your side. I dont want to hear or see anything from standard bank. Should you not close my account and any charges added onto my account, i will report you and take is as far as I possibly can.</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Feb 2017, 09:54
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Feb 2017, 13:57
Official

Dear Nicolaas

Thank you once again for your posting.

I refer to our email correspondence with each other and the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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NC
Nicolaas C's update18 Feb 2017, 13:49
Reviewer Update

The matter has not been attended to as per our mails. But anyway, i have repoted standard bank to the ombudsman. They can deal with the useless bank now and get it resolved as you cant.