GH
Gregory H

1 reviews | Active since Nov 2015

05 Nov 2015, 12:02

Unwanted SMSs

I constantly receive SMSs from Standard Bank relating to transactions on an account which I do not have. At times I receive up to 10 SMSs in a single day!<br> <br> I have phoned the Standard Bank Call Centre ***) on numerous occasions and each time I am told that my number does not appear on their system and they will refer the matter to their technical department.<br> <br> I have also emailed [Email Removed] [SR Ref No : ***3] regarding the unwanted SMSs and again was told that the matter would be escalated to the Myupdates Team Leader.<br> <br> In all cases I was never contacted by either their technical department or their Myupdates Team Leader, and I continue to receive the SMSs.<br> <br> If this is the service that Standard Bank is providing to potential new customers then I would hate to know the frustration of their existing customers.

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Replies (1)
Standard Bank
Standard Bank's reply06 Nov 2015, 14:29
Official
Hello gho****,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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