JL
James L
1 reviews | Active since Mar 2014
01 Jun 2019, 15:39
Unwanted MyUpdate SMS
My wife is being charged MyUpdate SMSs. She didn't ask for this. Please stop charging for this and reverse the charges.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Jun 2019, 05:20 Dear James
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply04 Jun 2019, 05:20
Official
Dear James
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 Jun 2019, 14:11Dear James
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 Jun 2019, 14:11
Official
Dear James
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JL
James L's updateReviewer Update
06 Jun 2019, 15:03Thank you to Mr Petersen for reversing the MyUpdate SMS charges, but because of these SMS charges, which caused my wife's account to go below the threshold, Monthly Management charges were also charged. These Monthly Management charges should be reversed as well
JL
James L's update06 Jun 2019, 15:03
Reviewer Update
Thank you to Mr Petersen for reversing the MyUpdate SMS charges, but because of these SMS charges, which caused my wife's account to go below the threshold, Monthly Management charges were also charged. These Monthly Management charges should be reversed as well