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ingriddenzin I

1 reviews | Active since Jul 2016

08 Jul 2017, 15:48

Unverified card account debits to bank account

<p>Earlier on this year my husband who is 75 years old wanted to change banks - BAD IDEA. I took him to Standard Bank where I have my own account and helped him with the paperwork. It was tedious and time consuming. But eventually they could not get his fingerprints because his fingertips are too dry to form an impression. However he now receives Standard Bank Gold Card accounts at R45 per month which are being debited to his Absa current account - without any authorisation!! He has not even received a gold card from Standard Bank. I want this to stop and the Gold Card account closed. I will give you our landline number where you can call him (he does not answer his mobile). </p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Jul 2017, 15:34
Official

Dear Ingrid Denzin

Thank you for your posting.

Email sent to you to request more information regarding this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Jul 2017, 10:03
Official

Dear Ingrid Denzin

Thank you for your posting.

I refer to our email communication with each other and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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ingriddenzin I's update21 Jul 2017, 11:14
Reviewer Update

Debits were reversed and paid back into husband's cheque accpount. Hopefully this credit card account is now closed. It took a bit long to get the money back, so hence no 5 stars, but overall we are very satisfied with the quality of service. Thank you Clint.