Unused Cheque account handed over

<p>Good day,</p> <p>I received a call from an agency claiming this account has been handed over to them.</p> <p>I am a Standard Bank account holder. Standard bank has my contact details.<br />Why hasn't Standard bank communicated with me first to inform me of this?<br />Why have I not been contacted by Standard bank to date to inform me that this account will not automatically close if I no longer use it?<br />Why is the account allowed to continue incur further charges when it clear that I have not put any cent in the account for months?</p> <p>I have taken this matter up with the banking ombudsman, and they advised me to allow you a chance to resolve this first. Failing which they will take it up.</p> <p>Please respond to this.</p>